Frequently Asked Questions

Reward Points

For every $500.00 you spend with us we will give you a $20 credit!

No tricks, no gimmicks, it’s just that simple!

We value and appreciate you and the business you bring to us so we thank you! Please accept this token of our appreciation!

Lowest Price Guarentee

Our goal is to provide our customers with an on-line shopping experience, offering exceptional products, service and prices for vitamins and nutritional supplements. We guarantee that you will get the highest quality products at the lowest price and the best customer service out there!

Security

Healthy You Supplements has made every effort to protect all sensitive, private and confidential customer information under our control from loss, misuse or alteration. This includes external firewall technology, staff access security passwords, customer passwords, and redundant accounting and audit. While we use SSL encryption (the highest form of data encryption commercially available) to protect sensitive information online, we also do everything in our power to protect user-information off-line.

Payment Options

At this time Healthy You Supplements is accepting the following forms of payments:

Visa, MasterCard, American Express, Interac Transfer, PayPal

Cancelling An Order

You may cancel your order if you call or email us before your order is processed. Our telephone number is 1-519-578-8588 or email us at sales@healthyusupplements.com.

Return Policy

Healthy You Supplements will be happy to issue you a full refund minus a 10% restocking fee in the form of an in store credit within 30 days on all unopened products. We must be notified of all returns prior to their return shipment.

If you would like to return an item please ship it to our warehouse. Shipping and handling (S&H) charges are non-refundable; however, we will gladly refund your original shipping cost if you are returning an item because of an error on our part, or we have determined that the product is defective. Promotional items (T-shirts, Shaker Cups, etc.), may be kept in lieu of any inconvenience you may have incurred.

All International sales are final.

Damaged or Incorrect Items

In the unfortunate event that any of your products arrive damaged, or if there has been an error in your order, please contact our Customer Service Department within 48 hours and we will be happy to assist you in resolving this matter.

Shipping Information

Shipping Policies:

1. Enjoy free shipping when you spend $99.00 or more across Canada

2. We are currently unable to ship to the US and internationally

3. All orders within Canada will include a tracking number. Your tracking number can be found in your confirmation email after your order has been shipped.

Shipping Time

1. Orders received prior to 2:00 pm EST will usually be processed and shipped the same day (excluding weekends and holidays). During peak periods, orders may not be processed until the following day.

(Orders placed before 2:00pm EST and over $400.00 plus $15 handling qualify for same day delivery to your home- OFFER ONLY APPLIES TO RESIDENCE IN THE KITCHENER-WATERLOO AREA)

2. All parcels are shipped by PURULATOR – Depending on what Province and city you are in, shipping takes between 3-7 business days.

3. If a product that you have ordered is not available or on back- order, you will receive an email from us before your order has been shipped out and we will offer the following: We can hold your order and ship everything once the missing product(s) are back in stock.

We can issue a refund or credit for the missing product(s).

4. You may also upgrade to EXPEDITED POST (cost will be calculated)